FAQ

1. Are your products vegan and cruelty-free?
Yes! Our products are 100% vegan and guaranteed cruelty-free. We use only ethically sourced ingredients – without compromise.
2. Where are your products manufactured?
Our products are manufactured in leading production facilities in Europe and the USA under strict quality standards. Behind every product lies German skincare expertise.
3. Are your products suitable for sensitive skin?
Yes. Our products are dermatologically tested and particularly skin-friendly. We recommend a patch test or individual consultation with our support team.
4. How quickly will I receive my order?
Germany & EU: 2–5 working days
USA: Delivery in 3 days through local warehouses
Worldwide: 5–10 business days (depending on location)
5. What happens if my item arrives damaged?
Please contact us immediately upon receipt. We will review the case and arrange a replacement or refund.
6. What payment methods do you offer?
You can pay with Shop Pay, PayPal, Google Pay, Visa, Mastercard, Maestro or Klarna.
7. How is shipping done?
Shipping is via FedEx. Tracking link: Click here .
8. Can I cancel or change my order?
Of course! You can cancel your order up to 14 days after receipt. If your order hasn't shipped yet, please contact us immediately at support@theglamskin.com. You can cancel your order up to 12 hours after purchase, and we won't ship! Let’s help together to avoid burdening nature with unnecessary parcel shipping.
9. Do you offer gift wrapping or messages?
Not yet—but we're working on it! Subscribe to our newsletter to receive updates.